Features built for support and IT teams
OX Desk brings ticketing, collaboration, automation, and reporting into a single open-source helpdesk.
Looking for the open-source or self-hosting angle instead? See why an open-source helpdesk matters or how to run a self-hosted deployment.
Product
Built for the full support workflow
From first ticket to resolution, OX Desk covers the workflows support and IT teams rely on every day.
Ticket management
Collect support requests in a single queue, organize them by status, priority, and assignee, and keep a full history of every conversation.
Team collaboration
Assign tickets to individuals or teams, leave internal notes, and avoid duplicate replies with shared visibility into who is working on what.
Workflow automation
Define rules that route, tag, and escalate tickets automatically based on conditions your team configures.
Reporting and analytics
Monitor ticket volume, resolution time, and agent workload with reports your team can use to plan staffing and process changes.
Customer portal
Give customers a place to submit requests and track the status of open tickets without needing to email back and forth.
Knowledge base
Publish self-service articles that reduce repetitive tickets and help customers find answers on their own.
Security and deployment control
Because OX Desk is self-hosted, your team controls where support data lives, how it is backed up, and how access is restricted.
Integrations and APIs
Connect OX Desk to the rest of your support and business stack instead of working in an isolated tool.
Explore OX Desk for your support team
Look at the source, request a demo, or read the installation documentation to see if OX Desk fits your team.