OX Desk vs Zoho Desk
Zoho Desk is a closed-source, cloud-hosted helpdesk that's part of the wider Zoho suite. OX Desk is an open-source, self-hosted alternative.
Teams comparing OX Desk and Zoho Desk are often weighing a standalone, self-hosted helpdesk against a helpdesk bundled with a larger SaaS suite.
Deployment, licensing, and support
Deployment modelOX Desk: Self-hosted on infrastructure you control.Zoho Desk: Cloud-hosted SaaS managed by Zoho.
Licensing modelOX Desk: Open source.Zoho Desk: Proprietary, per-agent subscription pricing.
CustomizationOX Desk: Full access to the source code.Zoho Desk: Configuration through Zoho's tools and APIs; source is closed.
Support channelsOX Desk: Ticketing via email and a customer portal.Zoho Desk: Ticketing, chat, and social channels, depending on plan.
Integration approachOX Desk: REST API and webhooks.Zoho Desk: Deep integration with the Zoho product suite plus REST APIs.
Feature comparison
| Capability | OX Desk | Zoho Desk |
|---|---|---|
| Self-hosted option | Yes | No |
| Open source | Yes | No |
| Bundled office suite | No | Yes |
| Knowledge base | Yes | Yes |
Migration considerations
Moving from Zoho Desk requires exporting ticket and contact data from Zoho and importing it into OX Desk, including re-creating automation rules.
Frequently asked questions
OX Desk is a standalone helpdesk with a general REST API and webhooks. It does not have native, purpose-built Zoho-suite integrations the way Zoho Desk does.
Explore OX Desk for your support team
Look at the source, request a demo, or read the installation documentation to see if OX Desk fits your team.